DOT Beauty Supply ships all over Canada! Please check back soon for updates on International shipping.
All orders will be processed and shipped from our headquarters within 1-3 business days.
To intiate a return, please contact us within 14 days of receiving your order. The merchandise must be in its original condition and packaging. Shipping fees are non-refundable.
To initiate a return, please take the following steps:
1. Email order@DOTBeautySupply.com to request a return.
2. Please indicate your name and order number. Include pictures, videos, detailed description, and any other material to describe the reason for return.
For sanitary reasons, we cannot accept returns or exchanges on select items, including:
Unsealed merchandise (eg. spray bottles, jars, hair dye, tubes, pump bottles, containers, etc.)
Hair (wigs, ponytails, buns, frontals, etc.)
Beauty tools and equipment (eg. flat irons, curling irons, blow dryers, trimmers, clippers, scissors, blades, etc.)
“Clearance”, “Final Sale”, and “Discontinued” merchandise.
“Buy One Get One” merchandise
If you wish to cancel an order, please contact us at firstname.lastname@example.org within 24 hours.
Please include your name and order number in the email. Orders that have already been shipped cannot be cancelled.
Boxing Day Promotions
Boxing Day promotions are effective December 26, 2020 at 12:00am EST to December 31, 2020 at 11:59pm EST. Promotions cannot be applied to previous purchases.